HOW CONSOLIDATING UNDER ONE NUMBER GAVE A CONSULTANCY A MORE UNIFIED, PROFESSIONAL IMAGE
Growing pains affect every business over time. As businesses gain more employees and more customers, keeping everything running often takes precedence over how everything is running. Inefficiencies quickly creep into business operations and soon become overwhelming.
One consulting firm’s success was being tempered by communication issues with their customers. Because of their workload, they did not have the time or ability to figure out how to solve their operational issues on their own. Thankfully AccessDirect was there to not only fix their problem, but make them sound more professional at the same time. Here is how we were able to help.
- The Issue: A Decentralized Workforce Makes Finding a Unified Voice Difficult
A Florida-based consulting firm had found success over the years, expanding both their customer base and their number of employees. Wanting to seek out the best talent for their company, they had expanded their staff through hires in many states throughout the country. However, they lacked a way to unify all these national employees under one phone number.Each individual consultant had taken to using their personal cell phones as their company phones, which had become unsustainable. The group took pride in how their representatives worked together as a team, but without a central number to unify them, the company was lacking a cohesive voice. After looking through AccessDirect’s website, they contacted us, and we set to work improving their image and their communications.
- How We Helped: A Toll-Free Number Unifies Staff & Allows Agents Individual Preferences
We started by talking with their leadership about what their specific needs were. The company’s primary objective was to have all their business calls come through a single phone number, while still respecting their employee’s different schedules, preferences, and time zones. Fortunately, our virtual phone system was perfectly suited to the challenge at hand.Our first step was to obtain a toll-free number for the consultancy, to provide them with a professional phone number and give them the national presence they needed. To meet their seemingly disparate needs for corporate unity and employee independence, we created a menu that offers both departmental and consultant extensions. We then recorded system greetings tying everything together and giving their consultancy the singular, professional voice they were missing.Our job was not over, however. To allow for the autonomy that their employees were used to and needed, we needed to offer a high level of customization for every extension. Some wanted calls limited to a schedule (like 8am to 5pm) in their own time zone, others wanted calls to come in 24 hours a day. Some wanted to receive their voicemails via email, others wanted calls to go directly to their cell phone’s voicemail. Some wanted to see the company’s new toll-free number on incoming calls, others preferred the caller’s phone number to appear. Thanks to our powerful virtual business phone system, we were able to customize every extension to each employee’s specific needs.
- The End Result: A Unified, Uniquely Customizable Phone System Solution
The consultant group loved the new phone system. They were extremely happy to have found a solution that allowed them to have a singular, professional voice while allowing everyone to have their own phone preferences remain intact. Now they felt like a unified company rather than a collection of consultants scattered around the country. They knew if they continued to grow into the future, they had a phone system in place that could grow with them, and at a reasonable monthly rate.
Have a similar situation, or wondering how a custom virtual phone solution can help your business? Contact AccessDirect today! We will work with you to create the perfect phone system that meets your specific needs. Call, chat, or email us to get started with a free one week trial and discover the difference a unified communications solution can make to your business.