How to Improve Your Restaurant’s Customer Service With a Virtual PBX Phone System
Think of how important your telephone service is to the success of your restaurant. You probably rely on the telephone for taking reservation requests, receiving take-out orders and providing information to your callers regarding hours and location. It’s safe to say that a restaurant simply cannot operate effectively without prompt, reliable phone service.
However, a busy restaurant is a hectic work environment that can make offering excellent phone service a challenge. Workers who are frantically trying to keep up with food and drink orders and attending to diners’ needs aren’t always available to handle incoming phone calls. A caller who receives nothing more than a generic voicemail greeting, or worse, a continuously ringing unanswered telephone, may become frustrated and choose to dine with one of your competitors.
A Virtual PBX Phone System Can Provide a Cost-Effective Telephone Solution for Restaurants
Many successful restaurateurs have discovered the benefits of a virtual PBX phone system for their dining establishment. This type of cloud-based telephone solution is ideally suited for restaurants. A PBX phone system is comparable to having an on-site receptionist, without having to spend the money to hire another employee. A PBX system enables you to utilize services not provided by traditional public-switched telephone networks provided by your local phone company.
AccessDirect Offers State-of-the-Art PBX Telephone Systems for Restaurants
AccessDirect can provide an affordable PBX telephone system that will improve communications and enhance customer service in a restaurant environment. An invaluable phone system feature for restaurants is an information-only mailbox, which prevents the need to answer every call to your establishment. Callers receive a professionally recorded greeting that goes well beyond the typical “please leave a message at the tone, and we’ll return your call as soon as possible.”
The information-only mailbox feature helps to answer most customer questions quickly and reliably. You can assign specific mailboxes to answer frequently asked questions. For example, you can customize the greeting so callers can press “1” on their keypad for operating hours, “2” for daily food and drink specials or “3” for directions to your establishment.
You can also provide additional options that allow callers to speak to you or another employee. For instance, you can have them press “4” if they wish to place a take-out order or “5” if they want to make a reservation. The call will then be forwarded automatically to a designated phone number, so you or your employee can respond immediately. Additionally, you can include an option to allow customers to leave a voicemail message.
Contact AccessDirect to learn more about the many ways how a virtual PBX phone system with information-only mailboxes can improve customer service in your restaurant.